LEGAL & PRIVACY

In accordance with section 43 of the Electronic Communications and Transactions Act 25 of 2002, the following information is provided about the supplier operating this website:

• —Legal name: Claremont Motor Group (Pty) Ltd
• —Trading as: Ducati Claremont
• —Company registration number: 2005/031465/07
• —VAT registration number: 492-022-4005
• —Registered address: 143 Imam Haron Road, Claremont, Cape Town, 7708
• —Telephone: +27 21 671 4321
• —Email: info@ducaticlaremont.co.za
• —Website: ducaticlaremont.co.za

Ducati Claremont is an authorised Ducati dealer. Ducati trademarks and model names are the property of Ducati Motor Holding S.p.A.

By accessing and using this website (ducaticlaremont.co.za) you agree to be bound by these Terms of Use. If you do not agree, please discontinue use immediately.

Use of This Website

This website is owned and operated by Claremont Motor Group (Pty) Ltd, an authorised Ducati dealer registered in South Africa. The content is provided for general information purposes only. All prices, offers and specifications are subject to change without notice.

Intellectual Property

All content on this site — including text, images, graphics, logos and software — is the property of Ducati Claremont or its licensors and is protected by South African and international copyright law. Ducati trademarks, logos and model names are the property of Ducati Motor Holding S.p.A. You may not reproduce, distribute or commercially exploit any content without prior written consent.

Accuracy of Information

We make every effort to ensure that information on this website is accurate and up to date. However, we make no representations or warranties as to the accuracy, completeness or fitness for purpose of any information. Vehicle pricing is indicative and subject to confirmation. Images are for illustrative purposes only and may not reflect actual stock.

Third-Party Links

This site may contain links to third-party websites. We are not responsible for the content, privacy practices or terms of those websites. Links do not imply endorsement.

Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the courts of the Western Cape.

Ducati Claremont respects your right to privacy. This policy explains how we collect, use, store and protect your personal information when you interact with us — online and in our dealership.

What Information We Collect

We may collect the following categories of personal information:

• —Contact details: name, email address, telephone number, physical address.
• —Vehicle interests, trade-in details and finance application data.
• —Website usage data via cookies and analytics tools.
• —Communication records: emails, WhatsApp messages, call logs.

How We Use Your Information

Your information is used to:

• —Process enquiries, test ride bookings and service requests.
• —Provide finance application assistance and credit assessments.
• —Send transactional communications related to your enquiry or purchase.
• —Improve our website and services through analytics.
• —Comply with legal and regulatory obligations.
• —Send marketing communications where you have given consent.

Sharing of Information

We do not sell your personal information. We may share it with:

• —Ducati Motor Holding S.p.A. and Ducati South Africa for warranty and CRM purposes.
• —Finance partners (Wesbank, Absa) for credit assessment.
• —Insurance providers where requested.
• —Service providers who operate our website, CRM and communication systems.
• —Law enforcement where legally required.

Data Retention

We retain personal information for as long as required to fulfil the purpose for which it was collected, or as required by law. Finance and purchase records are retained for a minimum of 5 years in accordance with FICA requirements.

Your Rights

Subject to POPIA, you have the right to access, correct and request deletion of your personal information. You may also object to direct marketing at any time. Contact us at info@ducaticlaremont.co.za to exercise these rights.

Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss or destruction. Our website uses TLS encryption for all data in transit.

The Protection of Personal Information Act 4 of 2013 (POPIA) regulates the processing of personal information in South Africa. Ducati Claremont is committed to processing personal information lawfully and responsibly.

Information Officer

Our designated Information Officer is responsible for overseeing POPIA compliance. To contact our Information Officer or to submit a POPIA request, write to:

Information Officer
Claremont Motor Group (Pty) Ltd
143 Imam Haron Road, Claremont, Cape Town, 7708
Email: privacy@ducaticlaremont.co.za

Lawful Basis for Processing

We process personal information on the following bases:

• —Contract: to fulfil purchase, finance and service agreements.
• —Legal obligation: compliance with FICA, CPA, NCA and other applicable laws.
• —Legitimate interest: improving our services and protecting our business.
• —Consent: for marketing communications and optional data uses.

Data Subject Rights Under POPIA

• —Right to access: request a record of your personal information we hold.
• —Right to correction: request correction of inaccurate information.
• —Right to deletion: request erasure of information no longer necessary.
• —Right to object: object to processing for direct marketing.
• —Right to complain: lodge a complaint with the Information Regulator.

To contact the Information Regulator of South Africa: inforeg@justice.gov.za · (012) 406 4818.

Cross-Border Transfers

Where we transfer personal information outside South Africa (e.g. to Ducati Motor Holding in Italy), we ensure adequate protections are in place and such transfers comply with POPIA Section 72.

This website uses cookies and similar technologies to improve your experience, analyse traffic and support marketing activities.

Types of Cookies We Use

• —Necessary cookies: required for the website to function. These cannot be disabled.
• —Analytics cookies: help us understand how visitors use the site (e.g. Google Analytics 4).
• —Marketing cookies: used to deliver relevant advertising and track campaign effectiveness.

Managing Cookies

You can manage your cookie preferences at any time using the cookie consent banner at the bottom of this page, or by adjusting your browser settings. Note that disabling cookies may affect website functionality.

This policy applies to products purchased through our online shop (parts, accessories, apparel and riding gear). It does not apply to motorcycle sales, which are concluded in person at our dealership. Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

Delivery

We deliver throughout South Africa. Once your order is placed and payment is confirmed, Ducati Claremont processes your order and arranges courier delivery. Orders are typically dispatched within 1–3 business days; delivery timeframes thereafter depend on your location.

• —Delivery fees are shown or quoted before you confirm and pay for your order.
• —Risk in the goods passes to you on delivery; ownership passes once payment has cleared in full.
• —Please provide a complete and accurate delivery address — we are not liable for delays caused by incorrect details.
• —Someone must be available at the delivery address to receive and sign for the parcel.

Cooling-Off Period (Online Orders)

In terms of section 44 of ECTA, you may cancel an online order within 7 (seven) calendar days of receiving the goods, without reason or penalty. To do so, contact us within that period and return the goods unused, in their original condition and packaging. You are responsible for the cost of returning the goods. We will refund the purchase price within 30 (thirty) days of cancellation.

The cooling-off right does not apply to certain goods, including items made or personalised to your specification, and goods that cannot be returned for health, hygiene or safety reasons once unsealed or used (see “Items That Cannot Be Returned” below).

Faulty, Defective or Incorrect Goods

Under section 56 of the CPA, if goods are defective, unsafe, or not as described, you may return them within 6 (six) months of delivery for a repair, replacement or refund — your choice — at no charge to you. If we sent the wrong item, we will correct it at our cost.

• —Please report any fault as soon as reasonably possible after you discover it.
• —We may inspect returned goods to confirm the defect before processing your return.
• —This does not cover damage caused by misuse, accident, unauthorised modification, or normal wear and tear.

Items That Cannot Be Returned

Unless they are faulty, the following cannot be returned or exchanged:

• —Safety-critical gear (e.g. helmets) once worn, or with seals or tags removed, for health and safety reasons.
• —Special-order, custom or personalised items.
• —Electrical components and parts once fitted or installed.
• —Gift cards and promotional items.

How to Return an Item

To arrange a return, email info@ducaticlaremont.co.za or call +27 21 671 4321 with your order number and the reason for the return. Goods must be returned unused, in their original condition and packaging, together with proof of purchase. We will confirm the return method and address with you.

Refunds

Approved refunds are made to your original payment method, typically within 7–14 business days after we receive and inspect the returned goods, and in any event within 30 days. Original delivery charges are non-refundable except where the return is due to our error or a defective product.

This website is provided “as is” without warranties of any kind. To the fullest extent permitted by law, Ducati Claremont disclaims all implied warranties including fitness for a particular purpose and non-infringement.

We shall not be liable for any direct, indirect or consequential loss arising from your use of this website or reliance on any information contained herein. Vehicle finance calculations are illustrative only and do not constitute a credit offer. A formal credit assessment is required.

Ducati Motor Holding S.p.A. is not responsible for the content of this dealership website.